Monday 22 October 2018

Devanahalli - Welcome to the modern, connected and luxurious living

An ‘Aerotropolis’ also known as ‘Airport City’ is defined as a metropolitan sub region where the infrastructure and economy are centered around the airport. The city of Dubai, The Changi Airports International in Singapore, The California Aerotropolis in San Diego, The African Aerotropolis in South Africa and most recently The Kuala Lumpur International Airport in Malaysia are some examples of metropolises that have transcended into airport cities. Devanahalli in Bangalore is not exactly what you would call an Aerotropolis by definition. But, in terms of the function it performs, the economic and infrastructural developments brought about by the inauguration of the Kempegowda International airport, Devanahalli can be considered as an ‘airport town’. Take Devanahalli’s serene and green environment into consideration and you have a potent blend of tranquil living spaces supported by seamless connectivity.

Devanahalli is a town, located 40 km north of Bangalore. The city of Bangalore has gone through a huge boom in the last 2 decades. This economic upturn has resulted in a lot of people travelling to the city for work, business and better opportunities. The old airport was ill-equipped to handle the masses, leading to the development of the new airport. Devanahalli’s awakening from its slumber coincides with the development of the Bangalore International Airport (BIA), also referred to as Kempegowda International Airport (KIA).

Devanahalli’s push towards being an Aerotropolis:

Devanahalli, in the last couple of years, has seen a lot of infrastructural activity. In fact, it has been the focus of real estate projects in the city. Some of the most awaited developments in this region are - the multi-billion dollar Devanahalli business park which is spread across 400-acres and would also include an IT Park. An aerospace park, a science park and a 10 billion dollar financial city, which would rival Gujarat's and Maharashtra’s financial cities, would attract a lot of opportunities and people to this region. Further, the 22 billion dollar, 12000-acre BIAL IT Investment region is also being developed in Devanahalli. These projects once complete would totally transform the landscape of this region. Lastly, a new satellite ring road is being planned in order to connect Devanahalli to the rest of Bangalore and nearby areas like Doddaballapur.

Devanahalli - Blending serenity & modernity to create luxurious spaces of living

Devanahalli’s location gives it the strategic advantage of being able to relish Bangalore’s pleasant weather, its greenery and at the same time avoid the city’s pollution and traffic congestion. It has itself been blessed with an abundance of green spaces like forests, rivers and hills that protect the sanctity of this town. The pristine Nandi Hills is located a short drive-away from here. The biodiversity of these Hills greatly influence Devanahalli’s environment. The forest surrounding the hills acts as a platform for cloud condensation, as a result of which every morning, the trees are covered in water. Therefore, it’s not surprising to see that these hills are rich in birdlife and attracts a lot of birdwatchers and tourists.

Devanahalli is surrounded by some of the most eco-friendly settlements further enhancing the beauty of this sleepy town. Wake up in your abode here to misty mornings and breathe in the fresh morning air. The promise of a surreal view, a breathtaking landscape and breezy afternoons in a burgeoning metropolis is rare but that sums up everything that is true of Devanahalli.

We, at House of Hiranandani, are in a constant search of places that give people a fulfilling sense of living. Our projects are strategically located in growth corridors that offer seamless connectivity, convenience and retain its connection with nature. We therefore believe in the idea that modern living spaces should be adequately balanced with nature, and it has inspired us to create a beautiful community in Devanahalli, Bangalore. A beautiful abode nestling in the serene lap of nature. Take a glimpse of our project in the below video.

Friday 5 October 2018

Chatbots, AI and Real Estate

Chatbot: “Good Morning! How may I help you?”

Buyer: “Hi! What apartments are available in your new project in Hebbal?”

Chatbot: “We have 2 BHK and 3 BHK apartments.”

Buyer: “What is the price for both?”

Chatbot: “2 BHK starts at Rs. 75 lakhs and 3 BHK at Rs. 90 lakhs. Would you like to see a sample apartment?”

Buyer: “Yes. Can that be arranged?”

Chatbot: “Sure. When would you like to visit?”

Buyer: “Next saturday would be good.”

Chatbot: “Sure. Please type your mobile number and email address and we will follow up with details for the site visit.”

This hypothetical conversation between a prospective homebuyer and a chatbot provides insight into the ease with which customers can explore home buying options without human intervention. Chatbots or intelligent virtual assistants present an opportunity for customers to gather important information and even set up initial project site visits. All this can be done without calling a contact centre, standing in long queues, being put on hold while retrieving important information or call drops. In essence chatbots offer a seamless interaction to the customer at any and all hours of the day, week or year.

Technology’s unbridled advances continue to offer previously unexplored avenues for better customer interactions, data gathering and analysis, improved customer services and much more. Most of us are already familiar with intelligent virtual assistants such as Siri and Alexa on our mobile devices. Chatbots powered by artificial intelligence and machine learning algorithms have the capacity to engage with customers and learn with every interaction, thus enhancing the customer experience.

For customers, chatting with an AI-powered entity may initially seem underwhelming as opposed to speaking with a live customer service executive. However, some of the advantages include:

1)    24x7 access to information via chatbots
2)    Quick and polite responses to questions
3)    Responses to routine queries can be efficiently received
4)    Relevant responses can be expected since the chatbots are powered by algorithms which are based on specific built-in keywords
5)    Chatbots are unaffected by fatigue or irritation from having to provide responses to repeated queries. As a result one receives unwavering quality of responses.

As we make advances in machine learning and artificial intelligence the experience of interacting with chatbots or virtual assistants will improve further.

There are advantages for real estate companies too in adopting such technologies. Data collected from the interactions of customer with chatbots can be processed, analysed and summarised for future use in understanding customer needs better.

Many companies and large businesses are already leaps ahead in implementing this technology in some form or the other. With Indian real estate sector in the post-RERA era it is perhaps the best time for realty companies to also adopt technologies such as chatbots, artificial intelligence and machine learning algorithms. At the end of the home buying spectrum we already have smart homes with IoT powered household devices which residents can manage from their smartphones. Thus, it makes sense to power the first step of home buying - information gathering - through intelligent virtual assistants or chatbots.

At House of Hiranandani, we are already in the process of using technology in a big way so as to improve customer’s experience. Technology is an empowering force and we are empowering our customers.